FAQs

 

 

 

What is the link to Open Specimen?

https://openspecimen.wustl.edu/openspecimen/RedirectHome.do

I forgot my login/password.

Please reach out to us at biobankhelp@wustl.edu or call us at 314-273-1573 and we will reset your password.

Which browser will work best for Open Specimen?

Firefox or Google Chrome are good options for Open Specimen.  Internet Explorer should be avoided as it causes problems in Open Specimen.

What time is the help desk available?

Our business hours are Monday-Friday 8am-5pm.

How do I gain access to Open Specimen?

In order to gain access to Open Specimen you must complete a training session.  Please contact us at biobankhelp@wustl.edu or call us at 314-273-1573 and we will set up a training session for you.